Roll-o-Matic Customer Care ensures uninterrupted production all year long
Roll-o-Matic’s machines are renowned for their user-friendliness, high efficiency, and for being a future-proof investment. But behind every great machine is a team of dedicated professionals ensuring that your production lines run smoothly and efficiently.
Ensuring your success with Roll-o-Matic Customer Care
At Roll-o-Matic, we understand that our relationship with you doesn’t end once a machine is delivered. In fact, that’s just the beginning. Our Customer Care department is here to provide ongoing support, ensuring that your operations remain seamless and productive.
Here are some of the ways our Customer Care team excels:
- Proactive maintenance programs: We offer customized maintenance programs designed to prevent downtime and extend the lifespan of your equipment. Regular check-ups and timely interventions keep your machines in top condition.
- Comprehensive training: We provide thorough training for your staff, ensuring they are well-equipped to operate our machines efficiently and safely. From initial setup to advanced operational techniques, our training sessions are tailored to your needs.
- Spare parts and upgrades: Our Customer Care department ensures that you have quick access to genuine spare parts and the latest upgrades. This minimizes downtime and keeps your production line state-of-the-art.
- Remote assistance: Leveraging the latest technology, our experts can provide remote assistance, guiding you through diagnostics and repairs without the need for on-site visits.
Customer testimonial
Our dedication to customer care has made a significant impact on businesses worldwide. See below a testimonial from one of our customers:
“We have been dealing with Roll-o-Matic for over 20 years, using their excellent machines. It is not just the new state of the art winding equipment, but their after sales service is second to none. With Roll-o-Matic’s help we have become one of Europe’s largest plastic recycling companies and I can’t recommend them, as a company, enough.”
Doug Mercer, Managing Director. Frank Mercer & Sons, United Kingdom.
Ready to support you the whole summer
We understand that every season brings its own challenges and opportunities. To ensure that your production remain uninterrupted, we are pleased to announce that our Customer Care department will be open throughout the entire summer vacation season in Denmark. Our team will be available to assist you with any needs, ensuring your operations run smoothly and efficiently, no matter the time of year.
