More than service: a long-term partnership designed to keep your production running smoothly.
As production requirements continue to evolve, so does our commitment to supporting customers throughout the lifetime of their equipment.
When investing in a new production line, performance matters. But so does everything that happens after installation. At Roll‑o‑Matic, Customer Care is more than a service department. It is a trusted partnership focused on supporting customers throughout the lifetime of their equipment.
From commissioning and training to troubleshooting, preventive maintenance and spare parts support, our experienced team works to ensure maximum uptime, efficiency and peace of mind.
Support when you need it
Production environments are demanding, and every minute of downtime matters. That is why our Customer Care team provides fast and reliable support across time zones and continents.
Whether assistance is needed online or on-site, our specialists are ready to help keep production running smoothly.
Our Customer Care program includes:
- Commissioning and start-up support
- Technical and operator training
- Technical support and troubleshooting
- Preventive inspections
- Service visits
- Spare parts programs
- Production optimization guidance
Smarter support with Roll-o-View
Fast and effective support starts with the right information.
With Roll-o-View, our Industrial Internet of Things (IIoT) solution, customers gain greater visibility into production performance, while our specialists can provide more informed diagnostics and support when needed.
Read more about Roll-o-View and how data can help optimize your production.
More than service
For more than 50 years, Roll‑o‑Matic has worked closely with customers in over 60 countries. This experience has taught us that trusted partnerships create the best results.
Our team combines technical expertise with a deep understanding of bag and film production. We do not just solve problems – we help identify opportunities to improve efficiency, increase automation and prepare for future production requirements.
Built to last
Roll‑o‑Matic machines are designed for long service life and reliable performance. Behind that reliability is a dedicated Customer Care team committed to helping customers get maximum value from their investment.
Your success is our success, and our goal is simple: to help you grow your business through efficient, reliable and future-proof production.
Need support, service or a trusted partner to optimize your production?
Our Customer Care team is ready to help. Contact us to learn how we can support your business today – and for years to come.
